Bondura provides AI-powered relationship and communication support through our mobile applications, website, and related services (collectively, the "Services").

This Privacy Policy explains how we collect, use, share, and retain personal information when you:

• Create an account
• Complete surveys
• Use Self Chat or Partner Chat
• Make in-app purchases
• Connect with others
• Contact support
• Access the website

By using Bondura, you acknowledge this policy.

We collect information in three primary ways:

Information You Provide

• Account details (name, email, login credentials)
• Profile data (traits, communication style, preferences)
• Survey responses
• Messages and chat content
• Lists, memories, and saved content
• Support inquiries

Transaction Information

• Subscription and purchase records
• Token purchases
• Payment confirmations (processed through third-party providers)

Technical & Usage Information

• Device type, operating system, app version
• Log data and crash reports
• Usage telemetry and interaction events
• IP address and approximate location

Bondura is designed to support relationships and personal reflection. Content you submit may include sensitive topics such as:

• Emotional reflections
• Relationship challenges
• Communication patterns
• Personal goals

You control what you share. Please do not upload information you are not comfortable storing and processing within the app.

We use personal information to:

• Provide and personalize chat responses and insights
• Generate personality profiles and relationship analyses
• Improve product performance and reliability
• Process payments and manage subscriptions
• Maintain security and prevent abuse
• Communicate updates and service notices
• Comply with legal obligations

We do not sell personal information.

Bondura uses artificial intelligence systems to generate chat responses, simulations, insights, and product assistance.

AI inputs may include:

• Messages you send
• Profile information
• Survey responses
• Selected conversation history

AI-generated content may be inaccurate and should not be relied upon as medical, legal, financial, or emergency advice.

We share information only when necessary:

• With service providers (hosting, analytics, payments, infrastructure, customer support)
• With people you explicitly connect and share with inside the app
• When required by law or to protect safety and rights

Your information may be processed in countries other than your own. Where required, appropriate safeguards are used for cross-border transfers.

We retain personal information only as long as necessary for:

• Service delivery
• Security and fraud prevention
• Legal compliance
• Dispute resolution

Backups may persist for a limited period.

Your Rights & Controls

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate data
• Export your data
• Delete your account
• Opt out of certain processing

In-app privacy tools include:

• Chat history deletion
• Data export
• Account deletion

To delete your account:

Account Settings -> Privacy & Safety -> Delete Account

Deletion removes or de-identifies data associated with your account, subject to legal retention requirements.

We use technical and organizational safeguards to protect your information. However, no internet-connected service can guarantee absolute security.

Bondura is not directed to children under 13 (or older minimum age where required by law). If we learn that ineligible child data has been collected, we will delete it.

We may update this policy periodically. If changes are material, we will update the effective date and provide notice via the app, website, or email where appropriate.

For privacy requests or questions: contact@bondura.app