You must affirmatively accept these Terms before accessing the Services.

By checking the acceptance box and continuing, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

Electronic acceptance has the same legal effect as a handwritten signature.

If you do not agree, you may not use the Services.

The Services are available only to residents of the United States.

You must be at least 16 years old to use the Services. If you are 16 or 17, you may use the Services only with the consent of a parent or legal guardian who agrees to these Terms on your behalf. By using the Services as a 16- or 17-year-old, you represent that you have obtained that consent.

You must be legally capable of entering into a binding contract or, if a minor, of having a parent or legal guardian do so on your behalf. If you use the Services on behalf of an entity, you represent that you have authority to bind that entity to these Terms.

You are responsible for:

• Maintaining the confidentiality of your credentials
• All activity under your account
• Providing accurate and current information

You must notify us promptly at contact@bondura.app of unauthorized access.

You agree not to use the Services to:

• Violate any law or regulation
• Harass, abuse, threaten, or harm others
• Engage in non-consensual monitoring or surveillance
• Impersonate others
• Attempt to breach security
• Infringe intellectual property or privacy rights

We may investigate and take action, including suspension or termination.

You retain ownership of content you submit, including messages, journal entries, voice memos, photos, survey responses, profile information, and shared materials ("Your Content").

You grant Bondura a limited, non-exclusive, worldwide, royalty-free license to host, process, transmit, reproduce, and display Your Content solely to:

• Operate, secure, and maintain the Services for you
• Generate AI responses, summaries, and insights for you
• Share content with a clinician you have explicitly paired with, as described in Section 8

No AI training.

Bondura does not use Your Content to train any artificial intelligence model, including third-party foundation models. AI inference is performed through providers configured not to retain inputs or outputs for training. We may use de-identified, aggregated data, produced in accordance with the de-identification standards at 45 CFR § 164.514(b), for service improvement and analytics.

This license ends when Your Content is deleted, subject to standard backup retention windows and to records that a paired clinician is required to retain under applicable law (see Section 8).

The Services include features that allow you to pair with a partner or with a licensed clinician. If you connect with another person:

• You are responsible for obtaining their consent before sharing content that identifies or describes them
• Each person controls their own visibility settings; shared access depends on the permissions configured in the app
• Either party may revoke a pairing at any time through in-app settings

When you and a partner are both paired, content you submit may be used to generate AI features (such as partner-simulation chat) that reference or model the other person. By using these features, you confirm that you have consent to do so.

You agree to use connected features lawfully and respectfully.

The Services include AI-generated responses, simulations, summaries, and insights. You understand and agree:

• AI outputs may be inaccurate, incomplete, or out of date
• When you are not paired with a licensed clinician, the Services are informational and self-help only
• Bondura is not a medical device. Bondura does not provide therapy, counseling, diagnosis, medical care, legal advice, or financial advice
• The Services are not a substitute for licensed professionals
• The Services are not for emergency or crisis use. See Section 9

When you are paired with a licensed clinician through the Services, the AI features operate as software tools that support that clinician's care. Clinical care is provided by your clinician, not by Bondura. See Section 8.

You may choose to pair your account with a licensed mental health professional or practice ("Therapist") that uses Bondura. When you do:

• Bondura operates as a "Business Associate" of your Therapist’s practice (a "Covered Entity") under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (collectively, "HIPAA"), pursuant to a Business Associate Agreement signed between Bondura and your Therapist’s practice
• Information you create in the Services after pairing (including chat messages, journal entries, voice memos, summaries, and insights) constitutes "protected health information" with respect to your care with that Therapist
• That information is handled in accordance with HIPAA's requirements for Business Associates and with the privacy practices of your Therapist's practice, which are described in your Therapist's Notice of Privacy Practices
• We may share content, summaries, persona insights, weekly engagement briefs, and safety alerts (see Section 9) with your Therapist for treatment purposes as permitted under 45 CFR § 164.506

You may unpair from your Therapist at any time through in-app settings. After unpairing, no new information will be shared with that Therapist from Bondura. Records that your Therapist's practice has already received remain part of your clinical record and are retained by the practice according to applicable state-law retention requirements; deleting your Bondura account does not require your Therapist to delete records they are independently required to retain.

For requests to access, amend, or receive an accounting of disclosures of your protected health information held by your Therapist's practice, contact your Therapist directly.

The Services are not for use in emergencies and are not a crisis service.

If you are in crisis, call or text 988 (Suicide and Crisis Lifeline), call 911, or go to your nearest emergency room.

If you express imminent risk of suicide, self-harm, or harm to others while using the Services and you are paired with a Therapist, Bondura may send a notification or email to that Therapist as part of your treatment. This is a permitted disclosure for treatment purposes under HIPAA. If you are not paired with a Therapist, the Services will surface crisis resources to you but cannot contact anyone on your behalf.

Bondura may offer one-time purchases, token purchases, and auto-renewing subscriptions. Before purchase, you will be shown:

• Price
• Billing interval
• Renewal terms
• Cancellation instructions

By completing a subscription purchase, you authorize recurring charges until cancellation.

For iOS users:

• Payments are processed by Apple
• Renewals and cancellations are governed by Apple's App Store terms
• Subscriptions may be managed in your Apple ID settings

We do not control third-party billing platforms.

These Terms are between you and Bondura only, not with Apple Inc. ("Apple"). Apple is not responsible for the Services or their content. To the extent Apple makes the Bondura iOS application available to you, you and Bondura further acknowledge:

• Bondura, not Apple, is solely responsible for the iOS application and its content
• Apple has no obligation to provide maintenance or support for the iOS application
• In the event of any failure of the iOS application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the iOS application; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the iOS application
• Bondura, not Apple, is responsible for addressing any claims by you or any third party relating to the iOS application, including product liability claims, claims that the iOS application fails to conform to legal or regulatory requirements, and claims arising under consumer protection or similar legislation
• In the event of any third-party claim that the iOS application or your possession and use of it infringes that third party's intellectual property rights, Bondura, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim
• You must comply with all applicable third-party terms when using the iOS application (including Apple's App Store Terms of Service)
• Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary

All rights, title, and interest in the Services, including software, design, trademarks, branding, and content other than Your Content, are owned by Bondura or its licensors.

You may not:

• Copy, distribute, or create derivative works of the Services
• Reverse engineer the Services
• Use Bondura branding without permission

Except as expressly permitted by law.

We may suspend or terminate access if:

• You violate these Terms
• We are required to by law
• Suspension or termination is necessary for safety or security

You may stop using the Services at any time and may request account deletion in-app.

Our handling of personal information is described in our Privacy Policy, available at https://bondura.app/privacy. Material terms include:

• All Bondura data is stored and processed in the United States (Amazon Web Services, us-east-1)
• Bondura's sub-processors with access to your information are listed at https://bondura.app/legal/subprocessors
• We use commercially reasonable administrative, technical, and physical safeguards to protect your information
• If we discover a breach of security that affects your unencrypted personal information, we will notify you and applicable regulators as required by law

If you are a California resident, you have additional rights under the California Consumer Privacy Act, as amended. To exercise those rights, contact us at contact@bondura.app. We do not sell or share personal information for cross-context behavioral advertising.

The Services are provided "AS IS" and "AS AVAILABLE." To the fullest extent permitted by law, Bondura disclaims all warranties, express or implied, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy of AI-generated content

We do not guarantee uninterrupted or error-free operation.

To the fullest extent permitted by law, Bondura and its affiliates will not be liable for:

• Indirect, incidental, consequential, special, or punitive damages
• Loss of profits, data, goodwill, or relationships
• Reliance on AI-generated content

Our total liability for any claim arising out of or relating to the Services will not exceed the greater of:

• (a) The total amount you paid to Bondura in the 12 months preceding the claim; or
• (b) One hundred U.S. dollars (USD $100)

Some jurisdictions do not allow certain limitations, so portions may not apply to you.

You agree to defend, indemnify, and hold harmless Bondura and its affiliates from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of another person

Any dispute arising from these Terms or the Services shall be resolved through binding arbitration conducted in the State of Delaware, USA, under the Consumer Arbitration Rules of the American Arbitration Association then in effect.

You agree:

• To resolve disputes individually
• To waive any right to participate in a class action lawsuit or class arbitration

If 25 or more demands for arbitration of substantially similar disputes are filed against Bondura by or with the coordination of the same counsel or coordinated counsel within a 60-day period, the demands will be administered in batches of no more than 10 at a time, with a single arbitrator hearing each batch, in order to allow for efficient and equitable resolution. The parties will work in good faith with the AAA to implement this batching process.

You may opt out of arbitration within 30 days of first accepting these Terms by emailing contact@bondura.app with your name, account email, and a clear statement that you opt out of arbitration. Opting out will not affect any other provision of these Terms.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.

You may not assign these Terms without our written consent. We may assign these Terms without restriction in connection with a merger, acquisition, financing, or sale of assets, or to any affiliate.

These Terms, the Privacy Policy, and (for paired users) the Notice of Privacy Practices of your Therapist's practice constitute the entire agreement between you and Bondura regarding the Services and supersede prior agreements.

The following sections survive termination:

• Your Content; License; No AI Training (Section 5)
• Use with Licensed Therapists (Section 8) as to records the Covered Entity is required to retain
• Disclaimers (Section 15)
• Limitation of Liability (Section 16)
• Indemnification (Section 17)
• Arbitration (Section 18)
• Governing Law (Section 19)

We may update these Terms periodically. If changes are material, we will:

• Update the effective date and version
• Require re-acceptance before continued use

Continued use after re-acceptance constitutes agreement.

Questions regarding these Terms: contact@bondura.app